Phone: +7(495)967-18-50
Fax: +7(495)967-18-52

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Dear Customer!

Order may be cancelled by “Morsviazsputnik” in the case of:

  • purchaser failure to show ID document when filling in the subscriber questionnaire

  • provision of fraudulent information by purchaser when filling in the subscriber questionnaire boxes

  • purchaser oral or written refusal of products/services ordered in the Internet store www.marsat.ru provided there is technical capability for order cancellation. 
     

Restrictions on the Order cancellation by certain types of goods/services in “Morsviazsputnik”Internet store o

  • Order of Iridium voucher may be cancelled if there is not more than 1 day from the date of the voucher charge in SIM-card balance and no minutes are deducted from SIM-card balance during this period.

  • Order of Inmarsat voucher cannot be cancelled after the voucher charge in SIM-card balance.

  • Order of “Universal PIN code” can be cancelled within 1 day from the date of PIN code activation if no minutes are deducted from SIM-card balance during this period.

  • Order of GoChat card cannot be cancelled after the card activation.

To cancel an order, contact our specialists by phone: +7-495 -967-18-96 or by e-mail helpdesk@marsat.ru

If you paid the order by the bank card and then cancelled it, the refund is carried out only back to the card by which the payment has been effected during 15 bank days.